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Social networking: help ‘em connect

Wednesday, February 3rd, 2010

“I just want to know who does what, how I can reach them and that they can help me get my job done.” Such are the sentaments of the majority of the people I ran through intranet usability testing and focus groups recently.
“I want to network in my organization,” said one participant.
Everyone wants to know [...]

Getting intranet/portal governance right

Monday, October 19th, 2009

Been talking with clients a lot lately about intranet and portal governance. While some start off with questions about “what” it is, all of them want to understand “how” to create good governance.
We have been working furiously on preparing a toolkit around intranet/portal governance that we’ll launch soon. Meantime, I thought I might provide a [...]

Discipline and documentation

Friday, June 26th, 2009

I spent a day and a half this week with a client on intranet/portal governance. They are excited – that’s right “excited” – about getting more disciplined and documenting processes and accountabilities.
They talked about formalizing currently informal roles. They talked about holding people accountable by giving them objectives and measuring their performance. They talked about [...]

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