Getting intranet/portal governance right
Monday, October 19th, 2009Been talking with clients a lot lately about intranet and portal governance. While some start off with questions about “what” it is, all of them want to understand “how” to create good governance. We have been working furiously on preparing a toolkit around intranet/portal governance that we’ll launch soon. Meantime, I thought I might provide [...]
Discipline and documentation
Friday, June 26th, 2009I spent a day and a half this week with a client on intranet/portal governance. They are excited – that’s right “excited” – about getting more disciplined and documenting processes and accountabilities. They talked about formalizing currently informal roles. They talked about holding people accountable by giving them objectives and measuring their performance. They talked [...]