Discipline and documentation
Friday, June 26th, 2009I spent a day and a half this week with a client on intranet/portal governance. They are excited – that’s right “excited” – about getting more disciplined and documenting processes and accountabilities. They talked about formalizing currently informal roles. They talked about holding people accountable by giving them objectives and measuring their performance. They talked [...]
Intranet/portal governance: ignoring the most important step
Friday, January 16th, 2009More than a dozen of the participants in my virtual conference session this week for Ragan fessed up to having intranet chaos. Why is it that so many organizations allow their intranets and employee portals to fall into ruin? I’ll tell you why. Because the big technology firms have utterly ignored the need for governance [...]
What is “social media”?
Wednesday, January 14th, 2009In the process of researching social media strategies, tools and capabilities for a client, I’ve come to the conclusion that we just aren’t clear yet on what social media really is. Some of it is frankly just good usability. Like embedding search into a topical link, or being able to see people’s interest and expertise [...]
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