Recognizing the right change/success
Thursday, May 27th, 2010I think of great blog content at the least opportune times. I stand in the shower considering a client challenge and think: that would make a great blog post. I’m driving in the car thinking about a new communication tool when I think: that would make a great blog post. I’m engaged in an activity [...]
Be the toilet guy
Friday, January 15th, 2010I just finished reading Kitchen Confidential by Anthony Bourdain. The book just screams great communication lessons. For example, his observation that “right now you’re not the chef, your the toilet guy.” Jack of all trades One man band Go-to guy Wearer of many hats That’s me. If you are in business for yourself, an independent, [...]
Finding the underlying truth
Tuesday, August 18th, 2009How do you know when you’ve uncovered an underlying truth? Do you settle on the initial finding? Or do you dig deeper? I’ve been working with a healthcare client lately to assess and improve their internal communication program. In interviews, conference calls, employee roundtables, there’s been one sharp area of focus: many on the unit [...]
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