Be the toilet guy
Friday, January 15th, 2010I just finished reading Kitchen Confidential by Anthony Bourdain. The book just screams great communication lessons. For example, his observation that “right now you’re not the chef, your the toilet guy.”
Jack of all trades
One man band
Go-to guy
Wearer of many hats
That’s me.
If you are in business for yourself, an independent, or member of a small boutique [...]
Finding the underlying truth
Tuesday, August 18th, 2009How do you know when you’ve uncovered an underlying truth? Do you settle on the initial finding? Or do you dig deeper?
I’ve been working with a healthcare client lately to assess and improve their internal communication program.
In interviews, conference calls, employee roundtables, there’s been one sharp area of focus: many on the unit floor have [...]
Unlocking healthcare information-the missing point
Saturday, July 25th, 2009I don’t normally use my blog for discussion about politics, but the healthcare debate has forced my hand. Our leaders in government and many of those in the healthcare industry are missing a huge point.
First, I am convinced that layering greater complexity over a broken system will doom us long term. The current proposals don’t [...]