Finding the underlying truth
Tuesday, August 18th, 2009How do you know when you’ve uncovered an underlying truth? Do you settle on the initial finding? Or do you dig deeper? I’ve been working with a healthcare client lately to assess and improve their internal communication program. In interviews, conference calls, employee roundtables, there’s been one sharp area of focus: many on the unit [...]
Unlocking healthcare information-the missing point
Saturday, July 25th, 2009I don’t normally use my blog for discussion about politics, but the healthcare debate has forced my hand. Our leaders in government and many of those in the healthcare industry are missing a huge point. First, I am convinced that layering greater complexity over a broken system will doom us long term. The current proposals [...]
Give ‘em what they want
Tuesday, March 17th, 2009Last week I attended the opening keynote at the Ragan Social Media Conference in Las Vegas (#socmedlv on Twitter) and a friend turned to me and said “I wonder what they’re doing about Al not being here.” Turns out, the conference team didn’t even know Al wasn’t coming to speak for his 11 am slot [...]
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