Strategic Internal & HR Communication

Experience and research shows that organizations that communicate clearly and effectively with internal stakeholders are better positioned to ride the waves of change and build a growing bottom line. Organizations that communicate well also realize that the role of communication is now to enable and drive dialog and discussion – not just to deliver messages and information.

While our internal communication consulting approach is customized, our services usually fall into one of these areas:

 

Global Communication Planning and Tools

Eloquor can help you build integrated communication plans that support your global enterprise, link to and support your external communications and drive employee behaviors. We use a facilitative process to involve those in your organization who have insight and experience to offer. In addition to a sound strategic planning process, our approach incorporates:

Much of good communication strategy is about creating a consistent, diligent approach. Our tool-based methodology helps communication teams become strategic assets by using the same tools to drive their strategic thinking.

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Research and Benchmarking

Internal research provides a benchmarking reference as well as ongoing trend data and insight into the attitudes of internal stakeholders. Research results help you plan and modify your communication activities effectively. Our focus is on comprehension, communication preferences and behaviors, and commitment. Eloquor provides the following research consulting as either stand-alone initiatives or in support of other consulting projects.


We also conduct comparable benchmarking with like organizations known for best practices in a particular discipline. Those organizations forthcoming about their practices gain from the experience as well by receiving a copy of the results. Such information helps you measure your approach against some of the very best.

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HR Communication - case study

Communicating the total value of the employee’s relationship with his or her employer is key to recruiting and retaining your "A" players. Yet, HR programs like benefits, compensation, onboarding and recognition are complex and often challenging to communicate clearly. The Eloquor team has many years of experience communicating with and educating key stakeholders about the value of HR programs. Some of the many programs we can assist with include:

More and more of the HR experience is moving online. Eloquor has worked in online communication approaches since the mid 90's. Still, we do print when it is called for, and recommend and implement face-to-face communication programs whenever appropriate.



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Training and Development

Often, employees, managers and supervisors require training in new skills, new tools, or new processes to achieve success. Eloquor can assist in developing and facilitating certain types of training, including:

Training assignments typically include development of customized curriculum (including exercises and scenarios), facilitator resources and participant materials. We can even conduct train-the-trainer sessions so that the client organization can manage implementation of the training in-house.



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Implementation and Outsourcing

Once you get past all the strategy work, what next? Implementation is as critical to success and often more draining on your resources. Eloquor Consulting can lead, contribute to, or manage your implementation where you need the help most. We can serve as your outsourced employee communication team, flexing hours and expertise to meet your changing needs. Drawing from a broad network of specialists, Eloquor can assist with:

While we do not focus on external communication needs (media relations, marketing communications, etc.), we have ongoing relationships with consulting resources in all external communication disciplines.

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